I am the Chief Customer Officer at Kinsta, a managed host for WordPress. I am responsible for the strategic vision and direction of our customer-facing functions, including account management, billing, client experience, customer operations, internal support, malware & abuse, migrations, and support. As the internal voice of the customer, I advocate on behalf of and for our customers to help ensure customer impact and experience is kept at the forefront of the decision-making process while promoting a customer-centric culture within the company.
I have worked as the Chief Operating Officer for Site5 and HostPapa, both global web hosting companies providing shared, reseller, cloud, VPS, and dedicated hosting services. Additionally, I was previously the Chief of Staff for Pressed Platform, a white-label managed WordPress hosting provider acquired by Envato, the company behind ThemeForest. Started as a Site5 project, its platform was used by major players in the WordPress space including theme & plugin shops, design & digital agencies, and theme marketplaces.